PRIVACY POLICY

This privacy notice for Malldesa ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at malldesa.id or any website of ours that links to this notice
• Download and use our mobile application (Malldesa) or any other application of ours that links to this notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions, contact us at support@malldesa.id.

SUMMARY OF KEY POINTS

• Personal information we process: Depends on how you interact with our Services and the features you use.
• Sensitive personal information: We do not process sensitive data.
• Information from third parties: We do not receive data from third parties.
• How we process data: To provide, improve, and administer Services; communicate; prevent fraud; and comply with law.
• Sharing of personal information: Only in specific situations with specific third parties.
• Your rights: Depending on your location, you may have rights to access, update, or delete your data.
• Exercising rights: Submit a data‑subject access request or contact us.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
4. HOW LONG DO WE KEEP YOUR INFORMATION?
5. DO WE COLLECT INFORMATION FROM MINORS?
6. WHAT ARE YOUR PRIVACY RIGHTS?
7. CONTROLS FOR DO‑NOT‑TRACK FEATURES
8. DO WE MAKE UPDATES TO THIS NOTICE?
9. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
10. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide when you register, request letters/documents ("surat"), participate in activities, or contact us.

Personal Information Provided by You may include names, phone numbers, email addresses, usernames, and passwords.

Sensitive Information: None.

Payment Data: We currently do not collect or process any payment information through Malldesa.

Application Data:

• Mobile Device Access: Storage permission to download and store surat for offline access (modifiable in settings).
• Push Notifications: You may disable notifications in device settings.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your data to:

• Create and manage accounts
• Deliver requested letters/documents
• Send administrative information
• Fulfill and manage orders/payments
• Evaluate and improve Services, marketing, and user experience

3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share data in the following situations:

• Business Transfers: During mergers, asset sales, or acquisitions
• Offer Wall: Third‑party advertisers may receive a unique user ID to credit rewards

4. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep personal information only as long as necessary or as required by law. When no longer needed, we delete, anonymize, or securely store data until deletion is possible.

5. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or market to children under 18. If we learn we have data from a child, we will delete it promptly. Contact support@malldesa.id if you are aware of such data.

6. WHAT ARE YOUR PRIVACY RIGHTS?

You may review, change, or terminate your account at any time. Withdraw consent where applicable by emailing support@malldesa.id.

7. CONTROLS FOR DO‑NOT‑TRACK FEATURES

We do not currently respond to DNT signals due to lack of an established standard.

8. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this notice periodically. The “Last updated” date will change accordingly. Material changes may be communicated via a notice or direct notification.

9. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

10. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Submit a data‑subject access request or contact us via the details above to access, update, or delete your personal information in accordance with applicable laws.