Customer Support for Apple Users
1. Supported Apple Devices
We support the following Apple devices:
- iPhone (iOS 12 and above)
- iPad (iPadOS 13 and above)
- Mac (macOS Catalina and above)
- Apple Watch (watchOS 6 and above)
2. Common Issues & Solutions
- App Installation: Ensure your device runs the latest OS version and has sufficient
storage.
- Push Notifications: Enable notifications for Malldesa in Settings > Notifications.
- Offline Access: Allow storage permissions to download and save documents for offline
use.
- Login Problems: Reset your password using the “Forgot Password” option or contact
support.
3. How to Contact Us
If you need help, you can reach us through these channels:
- Email: support@malldesa.id
- Phone: +62 21 1234 5678 (Available Monday to Friday, 9 AM – 5 PM WIB)
- Live Chat: Accessible within the Malldesa app under “Help & Support”
4. Privacy and Data Protection
We respect your privacy. For more details on how we handle your personal data, please read our Privacy Policy.